Terms and Conditions
2021 Season


Keel Sandybanks Caravan & Camping Park is a family park catering for touring caravans, motor caravans and
Tents. Our guests’ enjoyment and safety is paramount and therefore we ask you to read the following Terms and
Conditions before making your booking.


Advance Bookings


Pre-bookings only, you cannot arrive and check in (except in September). At the time of booking full contact details
are required and payment must be received in full by credit/debit card. All persons staying as part of the booking
must be named. By booking you give permission for your contact details to be retained on our computer system.


Party Size / Age Restrictions
Bookings can be made online. We cannot guarantee that caravans booked in together will be beside each other, but
we will do our best to facilitate this, if guests arrive together. You must be over 18 to make a booking with us. If
there are minors the unit must have an adult, it is not permitted to have minors sleeping in a Unit without an adult.
As we are a holiday touring caravan park we cannot accommodate those using caravans for residential or
employment purposes.


Cancellations / Amendments
A minimum of 7 days written notice (email), in advance of arrival date will be required from anyone wishing to
cancel their booking. If more than 7 days notice is given, the booking may be re-arranged to another available date
within the season or alternatively a refund can be given minus €10.00 administration charge. Cancellations within 7
days of customer’s arrival date will not be transferable or refunded unless in exceptional circumstances such as
serious illness or family bereavement. (Appropriate documentation e.g. a medical note must be forwarded in order
to process this refund, minus a €10.00 administration charge.) Customers are advised to have insurance
cover in the event of cancellation. Refunds cannot be made for any amendments made to the
booking on arrival or during stay.
In the event, that due to Covid 19 guidelines we are not in a position, to honour a booking we will refund the
booking in full.


No Shows
Failure to arrive without satisfactory explanation or written cancellation being received will receive no transfer or
refund. If no notification is given and the pitch is not occupied by midday on the day following the day of expected
arrival, we reserve the right to re-let the pitch with payment forfeited.


Extended Stays
Extensions can be arranged, subject to availability and possible relocation, although there is no guarantee that
pitches can be extended beyond the date booked. If you wish to extend your stay, please check with reception as
soon as possible.


Prices and Payment
All published prices include VAT and are subject to change without prior notification. The total amount paid is the
same however you pay.


Arrival / Late Arrivals
Your arrival is welcome from 12.00pm (noon) onwards. On arrival please check in at reception where you will be
asked to confirm your occupancy details and to comply with the park rules and regulations. You must display a tag
on your windscreen. Only persons declared on the booking form can be accommodated. Except by prior
arrangement, we will not have space if you arrive early. No late check in is permitted after 9 pm.


Pitch Allocation
On arrival guests will either be shown to a pitch or allowed to choose there own. Whilst every effort will be made to
meet specific requirements for a particular pitch e.g. for disabled customers, no guarantee can be given. All
caravans/motorhomes and tents must be set up in positions as indicated by staff. We cannot guarantee requests for
units to be located beside each other, it will all depend on availability at the time of arrival. It is therefore
advantageous to arrive as early as possible and with other parties, if you wish to be located together.


Services
Caravan/motorhome pitches are both hard standing and grass with 16amp electricity. Tent pitches are on a grass
field and limited electricity points are available. You cannot occupy an electric pitch if you have not paid or require
electricity. If you have paid for electric, please check that it is working before you settle in.


Awnings.
Most pitches can accommodate awnings, but this must be specified at the time of booking. An awning is a custom
designed structure that attaches to a caravan/motorhome or camper van. A tent placed beside a caravan,
campervan or motorhome is not permitted, this is a separate booking.


Vehicles
Only one car is permitted per pitch. In order to access the site we must have your vehicle registration details. Extra
vehicles must be paid for at the time of booking. Vehicles are not permitted to drive around the Caravan and
Camping sites after 10pm. No commercial or transit vehicles are permitted on site.
Speed Limit
A strict 8kph speed limit is enforced on all areas of the site.


Visitors
During the pandemic visitors are not allowed in the Park at any time.


Pets
Well-behaved dogs are welcome on the park. They must be kept on a lead at all times. The owner is responsible for
picking up after their dog. If this is not done, you will be requested to leave. Dogs are not welcome in our buildings.


Fires / BBQ’s
Open camp fires are not permitted on the park. Free standing BBQ’s are allowed. BBQ trays are not allowed if
placed directly on the grass, they must be raised.


Gazebos.
We cannot accommodate Gazebos on site.


Departure
All pitches must be vacated by 12 noon of the day of departure. No refunds can be given for departing nights early.
Please do not ask as a refusal may offend.


Park Information
A copy of the Park Information will be supplied at time of on registration and is also available online. The person
making the booking is responsible for the conduct of their party. Customers on the Park must comply with the Park
Information for their own and others safety. Failure to do so may result in eviction from the park with no refund.
Keel Sandybanks Caravan & Camping Park reserves the right to refuse access to customers who have breached Park
rules, have been asked to vacate the Park or who have previously been refused access to the Park.
If a patron causes any disturbance you may be evicted from the park and lose any fee you have paid.
We reserve the right, to refuse entry or to remove from our Park or the vicinity any person who: Has been convicted
of a criminal offence, which, in its opinion, is likely to affect the safety or enjoyment of other visitors. Has behaved
in a manner or is likely to affect the safety or enjoyment of other visitors. Has used threatening, abusive or insulting
words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace. Is
thought to be under the influence of alcohol or other substances.
You are not allowed to walk around the Park carrying cans/bottles of beer.
Quiet hours are from 10.00 pm.
Wi-Fi is available, complimentary.
No unauthorized or improper use of the Wi-Fi (please see full usage agreement upon arrival)


COVID-19 implications
For everyone’s safety we have introduced the measures below (keep an eye on our website for updates):-
We appreciate that you have heightened concerns regarding hygiene & rest assured that we have
introduced a rigorous cleaning schedule, which worked well in the 2020 Season.

  • We appreciate that you have heightened concerns regarding hygiene & rest assured that we have
    introduced a rigorous cleaning schedule, which worked well in the 2020 Season.
  • Guests cannot have on-site visitors.
  • Limited access to facilities buildings.
  • Cooking & fridge facilities are unavailable, freezer available for freezer blocks only.
  • Reception – contactless payment only.
  • Games room will remain closed this Season.
  • Managed laundry service.
  • Complimentary Wi-Fi and showers.


Government Lockdown
Where the government and NPHET decide to enforce a lockdown, we regret that we must postpone any bookings
from these locations during this timeframe. Your booking will be refunded in full or re-scheduled, whichever is your
preference.


International Travelers Policy
If you are travelling from outside Ireland, please visit the Irish Government’s Department of Foreign Affairs
website for any restrictions or quarantine requirements that are relevant at your time of travel. If you are from a
country that requires quarantine, we will require proof of same on arrival to the campsite. Without proof of
quarantine, sadly, we will not be able to facilitate a stay. We apologise for any inconvenience and thank you for your
co-operation.
Liability
Anyone found defacing or causing damage to any building, equipment or property of the Park faces immediate
eviction and/or prosecution. The pitch hirer will be responsible for and charged for any damage/breakages/loss
caused by themselves or their visitors to the pitch or to any Park facilities or to other customers’ property. Your
vehicles and their contents and accessories are left at your own risk. Keel Sandybanks Caravan & Camping Park or its
staff shall not be liable for the loss, theft or damage of any property whilst they remain on the Park nor for any
injury, accident or mishap to any person in the Park, unless the same be caused or contributed to by any negligence
or default on the part of Keel Sandybanks Caravan & Camping Park or its staff. Customers must ensure that their
property is secure and fully insured for any unforeseen eventuality.


Data Protection
All information taken at the time of booking is collected for the purpose of processing your booking at Keel
Sandybanks Caravan & Camping Park. As part of our ongoing monitoring and promotion of the Park we may email
you of late availability, future events or developments on the Park. We may also disclose your data to CampStead Ltd
who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park. If you do
not wish to receive any communication from Keel Sandybanks Caravan & Camping Park please email us on
This email address is being protected from spambots. You need JavaScript enabled to view it. . By booking a pitch you agree to abide by the above terms and conditions and the Park
information. We look forward to welcoming you to Keel Sandybanks Caravan & Camping Park and hope you enjoy
your stay with us.